This Privacy Policy explains how MySoulKick handles personal information across our public website and connected products: PawPlace, PawPort, and PawPass. It applies when you visit, inquire, apply, create an account, receive an invitation, or otherwise use these services.
1. Information we collect
We collect information you provide, such as your name, email address, phone number, location, household and dog-experience information, messages, application responses, and support requests. We also collect service information needed to operate an account, including sign-in details, product role, records you create, files you upload, and payment or reservation status where that service is offered.
2. How we use information
We use information to operate the services, respond to inquiries, review applications, support placements and guardian relationships, provide account access, protect private records, communicate about requested services, meet legal or contractual obligations, and improve MySoulKick.
3. Product-specific information
PawPlace
PawPlace may process public listing information, buyer profiles, inquiries, messages, reservation details, and payment-status information. Information is shared with the Circle that owns a listing only as needed to respond to an inquiry or manage a placement.
PawPort
PawPort is a private workspace for approved Circles. It may contain Circle contact information, puppy and generation records, private files, listing details, buyer inquiries, reservation records, team invitations, and placement information. Access is limited by Circle membership and role permissions.
PawPass
PawPass is a private household space for guardians. It may contain household contact information, companion profiles, care records, memories, documents, photographs, diary entries, and rehome-support requests. Access is limited to the invited household and permissions granted within it.
4. Sharing
We do not sell personal information. We share it with service providers that help us host, secure, communicate, store, sign, or process requested transactions; with the relevant Circle or household when a product workflow requires it; when you direct us to share it; or when required to protect people, animals, rights, property, or comply with law.
5. Retention and security
We keep information for as long as reasonably needed to provide the service, maintain required records, resolve disputes, enforce agreements, protect companion welfare, or comply with law. We use reasonable administrative, technical, and access-control measures designed to protect information, but no online service is completely secure.
6. Your choices
You may ask us to access, correct, or delete personal information we hold about you, subject to records we must retain. To make a request, contact info@mysoulkick.com.
7. Children, changes, and contact
Our services are not directed to children under 13. We may update this Policy when our services or practices change. For privacy questions, contact info@mysoulkick.com.